Shipping & Returns
Minimum Order: We do not require a minimum order.
Ordering Information – We ship merchandise UPS and USPS. Additional charges will apply for Express Shipping.
COD – We do not accept COD.
Credit Terms – All accounts must be PRE-PAID. Cashier’s Check, MasterCard, Visa Cards are Accepted. We accept Paypal if ordering online. All orders are typically shipped within 3 to 14 business days via UPS or USPS and Priority mail will have a delivery confirmation.
Domestic (within USA) Policy – We accept these forms of payment. Personal, Business and Certified Checks, Money Orders, and Wire Transfers.
Personal & Business Checks from the following USA banks only: Chase Bank.
To avoid any delays in processing your orders you may place any fixed deposit amount of $50(usd) or more depending on your sales volume; this payment received via this method will insure you that your deposit will be applied as a Store Credit to your account. You may use your Store Credit to only purchase items from RomanticScents.com website only. Our Store will ship any customer product Worldwide.
International (Non USA/Canada) Policy – We will gladly accept following mode of payment from Merchants and customers outside of USA/Canada interested in getting merchandise drop-shipped to themselves or to their customers worldwide.
To avoid time delay in order processing while getting payment to us we suggest that you make first payment of certain fixed amount (say $100(usd) or $500(usd) depending on your sale volume) this payment received via method below shall be applied as store credit to your account and can be used to order from our store and we will drop ship product to your customers worldwide. The reason we suggest this method so that you will not incur bank or wire transfer fees. You may use Paypal to send your payment. Once we receive your deposit. Your deposit will be applied as a Online Store Credit wherefore you can shop and choose whatever you like.
International Payments – We apologize for inconvenience caused by not accepting Credit Card as payment method from international customers. But we do accept Paypal orders.
Sometimes you will not see the items that you ordered on your checkout account screen, but do not worry. We will receive your order and you may view your transactions in your My Account Screen.
Credit card processing company can not verify international billing address to validate transaction. Due to complexity of payment validation process and to reduce on time spent on resolving fraudulent transactions we decided to spend more time offering quality products and best services to our valued resellers and customers like you otherwise either of us could be the victim of fraudulently acquired credit card account information being used to order merchandise and have it sent to an unauthorized person.
Walk-Ins – is by Appointment Only. Please do not use this option unless you have an appointment scheduled.
Mail Order – We No longer accept Money Orders at this time.
Orders may also be received by telephone, fax or email. Please use the contact us form on this site to send us an email.
Shipping Freight Charges – Please note, overnight items have additional shipping charges. We ship all merchandise out within a 4 business days after payment is cleared.
Office Hours – 10am to 5pm. CST. Monday – Friday.
Returns – Please make sure you read the Shipping and Return information section carefully. Then complete this Return Authorization Request Form.
We try to visually check against damage or defects prior to the shipping, however, if you find a problem with our merchandise please refer to the following guidelines:
- All return should be accompanied with an Invoice.
- Please include email the order number from the Invoice, and item(s) you wish to return, and the reason for the return.
- We review your reason. We will call or email you with an Authorization Number.
- Unauthorized returns will not be processed.
- For proper handling of the return, clearly mark the Authorization number on the package, and please include the copy of the Authorization email form with your return order.
- Unless an Authorization number is requested within 3 business days after the receipt of the merchandise, and the return items are postmarked within 3 business days from the receipt of the Authorization number, return will not be processed and no credit will be issued under any circumstances.
We will issue a credit (store credit only) for defective or damaged merchandise. The original shipping charge and return shipping cost are not covered under this policy.
There will be a 30% restocking charge on returned merchandise that is neither damaged nor defective.
All sales are final on promotional, sales (including closeouts), and special ordered items. All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the complete original packaging materials as they have to be discarded.
We are not liable for merchandise damaged during transportation. The USPS or UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with USPS or UPS. It may take up to 4 to 6 weeks to resolve through USPS or UPS.
Please refer to UPS:
Shipping Method for further information . In case of discrepancy on our part we will issue store-credit only once.
Confidentiality – Protecting your privacy is important to us. We want you to understand what information we collect and how we use it. In order to provide our customers with the best services as effectively and conveniently as possible. We may collect your email address but will not disclose it to third parties.